Privacy Policy
We store sensitive details of your life. You deserve to know what we collect, how we protect it, and what we will never do with it.
The plain-English version: we collect the information you give us to build your portfolio. We use it to run your account and, when configured conditions are met, help deliver the right parts of your plan to your designated people. We never sell your vault content. We do not give it to advertisers. The vault data your family may eventually need is protected and released only through the process you configure.
1. What we collect
Information you give us directly
When you create an account and complete the onboarding wizard, you may provide personal information including your name, date of birth, state of residence, citizenship status, contact details, family structure, health care preferences, asset and account inventory, digital account details, letters, and planning preferences. You may also upload documents such as wills, deeds, insurance policies, photographs, and other files to your vault.
The level of sensitivity varies by chapter. Early chapters collect basic identity and preference data. Later chapters can include financial accounts, legal documents, and recovery-location pointers. The wizard labels sensitive fields by tier so you can understand what will be released under each configured condition.
Payment information
If you purchase through AscenVent, payment details are processed by Stripe. AscenVent does not store full card numbers or card security codes.
Information we collect automatically
When you use AscenVent, our systems may collect standard technical information such as your IP address, browser type, device type, pages visited, time spent, and actions taken. We use this to operate the service, debug problems, improve reliability, and understand how people move through the wizard. We do not combine this technical data with your vault content for advertising.
2. How we use it
We use the information you provide to:
- Build and maintain your portfolio across the seven chapters.
- Save your progress, generate exports, and let you return to your account.
- Deliver configured information to designated people when release conditions are met.
- Send check-in reminders, review notifications, transactional emails, and account notices.
- Match you with local vendors when you request or opt in to an introduction.
- Respond to support requests and answer questions about your account.
- Comply with legal obligations and protect the security of the platform.
We do not use your vault content to train AI models. We do not use your personal information for targeted advertising. We do not build behavioral profiles to sell to third parties.
3. How we store and protect it
AscenVent is built around a security-first posture. The current implementation includes application-layer AES-256-GCM encryption for saved wizard answers before they are written to the database, server only access to the encryption key, private owner-scoped document storage, Postgres row-level security, and TLS for production traffic. See the Security page for more detail.
Uploaded documents live in private storage scoped to your account. The platform stores pointers to many high-risk secrets rather than the raw secrets themselves. For example, AscenVent should know where your recovery material is kept, not the recovery seed or master password itself.
4. Who we share it with
We do not sell your personal information. We share it only in these situations.
Service providers
We use a small number of third-party vendors to run the platform, including cloud hosting, database and storage infrastructure, transactional email, and payment processing. Current categories include Vercel and Supabase for hosting, database, and storage infrastructure; Stripe for payment processing; and Resend for transactional email. These providers process data on our behalf and are not permitted to use it for their own advertising.
Your designated people
The purpose of your vault is to release specific information to the people you designate at the time and tier you configure. You control who is named, what they can access, and when.
Vendor introductions
If you request an introduction to a vendor in our network, such as a funeral home, estate attorney, financial advisor, or grief counselor, we share only the context needed for that introduction, such as your name, contact information, zip code, and the type of help you requested. You initiate these introductions; we do not share your vault content with vendors automatically.
Legal requirements
We may disclose information if required by valid legal process, such as a court order or subpoena. Where legally permitted, we will notify you before complying. We will not disclose sensitive vault content in response to informal requests.
Business transfers
If AscenVent is acquired, merges with another company, or undergoes a similar business transfer, user data may be transferred as part of that transaction. You would be notified in advance, and any acquiring entity would be expected to honor the commitments in this policy.
5. The tiered release system and your data
AscenVent's tiered release model controls how your data is organized and released. Your exact configuration depends on your plan and the choices you make in the wizard.
| Tier | Typical contents | Release model |
|---|---|---|
| Tier 1 | Funeral wishes, service preferences, personal letters, contacts to notify, and immediate guidance. | A named person can request access, subject to your configured notice and veto window. |
| Tier 2 | Account inventory, professional contacts, insurance carrier names, and asset descriptions. | Requires additional review and documentation before release. |
| Tier 3 | Uploaded documents and recovery-location pointers for the most sensitive material. | Requires the highest configured review standard, including co-signer thresholds where your plan supports them. |
6. Your rights and choices
- Access. You can view information you have entered from your account.
- Export. You can generate a portfolio PDF export to keep, print, or store independently of AscenVent.
- Correction. You can edit fields in your portfolio while your account is active.
- Deletion. You can close your account and request deletion of your data by emailing hello@ascenvent.co.
- Vendor matching. Vendor introductions are opt-in. You can decline any introduction.
- Beneficiary management. You can add, remove, or change named people and access levels while your account is active.
California residents may have additional rights under California privacy law where those laws apply to AscenVent. These can include the right to know categories of personal information collected, request deletion, and opt out of sale or sharing. AscenVent does not sell personal information or share it for cross-context behavioral advertising. To make a privacy request, email hello@ascenvent.co with the subject line "Privacy Request."
7. How long we keep it
We keep your account data for as long as your account is active. If you close your account, we delete your vault content within 30 days, except where we are required to retain certain records by law. We may retain de-identified aggregate data indefinitely for business analytics if it cannot reasonably be linked back to you.
8. Children
AscenVent is designed for adults. We do not knowingly collect information from anyone under 18. If you believe we have inadvertently collected information from a minor, contact us at hello@ascenvent.co and we will delete it promptly.
The wizard may collect information about your children as dependents in your plan, such as their names, dates of birth, and care arrangements. This is collected from you, the account holder, and is used solely to populate your portfolio.
9. Changes to this policy
We will update this policy as the product and legal landscape evolve. Material changes that affect how we collect, use, or share your data in a meaningful way will be communicated by email at least 30 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.
10. How to reach us
Questions about your privacy? Email hello@ascenvent.co. If you have a formal privacy rights request, include the subject line "Privacy Request" and we will route it appropriately.