Terms of Service

1. Your account

You must be at least 18 years old to create an AscenVent account. By creating an account, you confirm that the information you provide - including your name, date of birth, and family details - is accurate to the best of your knowledge. Providing false information to manipulate the platform or release mechanism is grounds for immediate account termination.

You are responsible for keeping your login credentials secure. If you believe your account has been compromised, contact us immediately at hello@ascenvent.co. You are responsible for actions taken through your account.

2. Fees and membership

Advisory fee

The advisory fee is a one-time payment that gives you access to the seven-chapter onboarding wizard and produces your complete portfolio, including a downloadable encrypted PDF package. This fee is non-refundable after 30 days from purchase. If you request a refund within 30 days and have not downloaded or shared your portfolio export, we will process a full refund.

Monthly membership

The monthly membership - billed monthly or annually at your election - keeps the dead-man switch active. This can include beneficiary access and verification, proof-of-life check-ins, review reminders at your chosen cadence, and ongoing vendor matching. Membership can be cancelled at any time. When you cancel, the release switch is suspended at the end of your current billing period.

What happens without an active membership

If you have paid the advisory fee but do not have an active membership, your portfolio is built and exportable, but the automated release switch is dormant. Your family would rely on the exported package you have shared or stored. We recommend exporting your portfolio and sharing its location with at least one trusted person if you choose not to maintain a membership. You can restart the membership at any time.

Pricing changes

We will give you at least 60 days' notice before increasing the price of your existing subscription. Price increases for new subscribers do not affect existing members until their next renewal after the 60-day notice period.

3. Your content and your vault

Everything you enter into AscenVent - your answers, uploaded documents, personal letters, and account details - belongs to you. You grant AscenVent a limited license to store, process, and transmit your content solely for the purpose of operating your account, delivering your portfolio under your configured release conditions, and providing the service as described.

We do not claim ownership of your content. We do not use your vault content to train AI models or for any purpose beyond running your account. You can export your full portfolio at any time. You can delete your content by closing your account, subject to the retention details in our Privacy Policy.

4. The release mechanism

The tiered release system is the core mechanism of AscenVent. By using the platform and configuring beneficiaries or designated roles, you authorize AscenVent to notify those people when a release is requested and to release the appropriate tier of content when the configured conditions are met.

• Tier 1 releases are subject to your configured veto window. If you do not respond, the release may proceed according to your settings.
• Tier 2 and Tier 3 releases can require additional verification steps, such as documentation review and, for Premium members, configured co-signer thresholds.
• AscenVent takes reasonable steps to verify beneficiary identity before releasing content, but no system can guarantee that a person who completes verification is who they claim to be.
• AscenVent is not responsible for disputes between beneficiaries over released content. The platform delivers the information you configured; it does not adjudicate family disagreements.

If you believe a fraudulent release request has been made, contact us immediately at hello@ascenvent.co.

5. We are not a law firm

AscenVent is a secure information vault and planning tool. We are not a law firm and we do not provide legal advice. Nothing on this platform - not the wizard questions, not the chapter prompts, not any vendor introductions - constitutes legal, financial, medical, or tax advice.

The estate attorneys, financial advisors, and other professionals in our vendor network are independent providers. Introductions are facilitated by AscenVent, but any engagement, fees, and advice exchanged are between you and the vendor directly. AscenVent is not a party to those relationships and is not liable for the advice or services provided by network vendors.

We encourage you to consult a licensed estate attorney in your state before finalizing legal documents referenced in your portfolio.

6. Acceptable use

You agree not to use AscenVent to:

• Provide false information about yourself or another person.
• Attempt to access another user's vault or account without authorization.
• Impersonate a beneficiary to trigger a fraudulent release.
• Upload content that is illegal, harmful, or infringes someone else's rights.
• Reverse-engineer, scrape, or attempt to extract the platform's underlying systems.
• Use the platform in any way that violates applicable law.

Violations may result in account suspension and, where appropriate, referral to law enforcement.

7. If AscenVent shuts down

We are committed to not leaving your family without a plan if we ever cease operations. Members will receive at least 90 days' notice before any planned shutdown and a window to export their complete portfolio, including uploaded documents, in a portable encrypted format.

If a successor service is available and appropriate, we will work to designate one that can support migration under comparable terms. If a successor service cannot be identified, the export window and portable encrypted package remain the fallback so the plan you built stays with your family.

8. Liability limits

AscenVent provides the platform in good faith, but like all technology services, we cannot guarantee perfect uptime, perfect security, or perfect transmission of your information under all circumstances. To the extent permitted by law:

• AscenVent's liability to you for any claim related to the service is limited to the total amount you paid us in the 12 months preceding the claim.
• We are not liable for indirect, incidental, or consequential damages, except where applicable law says otherwise.
• We are not liable for the actions of vendors in our network after an introduction has been made.

Nothing in this section limits our liability for fraud, gross negligence, or willful misconduct.

9. Disputes

If you have a dispute with AscenVent, we ask that you email us first at hello@ascenvent.co. Most issues can be resolved quickly without formal proceedings. If we cannot resolve a dispute informally within 30 days, the dispute will be resolved through binding arbitration under the American Arbitration Association's Consumer Arbitration Rules, in New York, New York.

You waive the right to participate in a class action lawsuit or class arbitration against AscenVent. You retain the right to bring an individual claim in small claims court for disputes within that court's jurisdiction. These terms are governed by the laws of the State of New York.

10. Changes to these terms

We will notify you of material changes to these terms by email at least 30 days before they take effect. Continuing to use AscenVent after the effective date constitutes acceptance of the updated terms. If you do not agree to the changes, you can close your account and request an export of your data before the effective date.

11. Contact

Questions about these terms? Email hello@ascenvent.co. For formal legal notices, use the same address with "Legal Notice" in the subject line.